



Frequently Asked Questions
What type of wood is used in your products?
What type of wood is used in your products?
We use natural wood to craft our products. We do not use engineered wood or plywood.
Do you offer custom sizing options?
Do you offer custom sizing options?
Yes, we offer custom sizing options to meet your specific needs.
Are the products suitable for both indoor and outdoor use?
Are the products suitable for both indoor and outdoor use?
Our products are made from natural wood, so they are suitable for indoor use only, not for outdoor use.
How should I care for and clean my product?
How should I care for and clean my product?
Use a damp cloth to wipe down the product and keep it out of direct sunlight, avoid direct water exposure.
What should I do if I receive a damaged or defective product?
What should I do if I receive a damaged or defective product?
Please contact us at support@woodairy.com with your order number and photos of the damage. We will assist with a replacement or refund.
Do you provide installation and setup services?
Do you provide installation and setup services?
After delivery, we include full usage instructions in the packaging. For setup questions, email us at support@woodairy.com, and we’ll help make installation easy.