Modify/Cancel Order
Modification or Cancellation Window
You have a 6-hour window from the time of placing your order to request any modifications or cancellations. After this period, the order may already be in progress and cannot be changed.
Requesting Changes
To modify or cancel your order within the allowed timeframe, contact our customer support team promptly. Email us at support@roostick.com with your order number and the specific details of the changes you need. Ensure your request is within the 6-hour window for timely processing.
Handling Shipped Orders
If your order has already been shipped, modifications are not possible. In such cases, you will need to wait for delivery and then follow our Returns and Refunds Policy for any changes or returns. This policy ensures you can still make necessary adjustments even if the order has been dispatched.
Refunds for Canceled Orders
For orders canceled within the specified 6-hour timeframe, we will process a refund to the original payment method. It may take up to 3 business days for the refund to reflect in your account. Please note that bank processing times may vary.
Customer Support
If you have any issues or questions regarding your order, please contact our customer service team at support@roostick.com. We typically respond within 1-2 business days. Our goal is to provide you with the best possible assistance and ensure your satisfaction.
Email: support@woodairy.com
Office Address: 95 High Road, Wembley, London, England, HA9 6AA
Support Hours: 24 hours a day, 7 days a week
Our Story - Woodairy
At Woodairy, we believe that solid wood decor is more than just furniture — it’s a reflection of nature’s artistry and the soul of your living space.
Our journey began with a deep admiration for natural wood and the beauty of handcrafted design. Each curve, grain, and texture tells a unique story — one that connects craftsmanship with the calm, grounding essence of the forest.
Guided by our passion for authenticity, we create solid wood pieces that celebrate both form and function. Every table, shelf, and sculpture is shaped from carefully selected timber, preserving its natural edge and individuality. We work closely with skilled artisans to ensure that every detail honors the wood’s raw beauty, turning each creation into a one-of-a-kind statement piece.
At Woodairy, our philosophy is simple:
Bring nature indoors — beautifully, sustainably, and timelessly.
Our Vision
At Woodairy, our vision is to reconnect people with nature through timeless, handcrafted wooden art.
We believe that every living space deserves warmth, authenticity, and character — qualities that only solid wood can bring. By preserving the natural grain and form of each piece, we transform raw materials into enduring creations that tell stories of the earth.
Our goal is to inspire a slower, more mindful lifestyle — one that appreciates the beauty of craftsmanship and the serenity of nature in every corner of the home. Through thoughtful design and sustainable practice, Woodairy aims to become a symbol of modern organic living, where art and nature exist in perfect harmony.
Our Promise
At Woodairy, we promise more than just beautifully crafted decor — we promise authenticity, longevity, and a connection to nature.
Every piece we create is made from carefully selected solid wood, shaped with respect for its natural form and unique character. We never mass-produce; instead, we let each curve, edge, and grain speak for itself, ensuring that no two creations are ever the same.
Our commitment extends beyond craftsmanship. We source responsibly, minimize waste, and work with artisans who share our passion for sustainable living. When you choose Woodairy, you bring home a piece that’s not only timeless, but also kind to the planet — a symbol of art, nature, and integrity intertwined
